Terms of Service

Effective date: May 4, 2026. Last updated: May 4, 2026.

These Terms of Service ("Terms") govern your use of the LEAP website at https://www.leapchicago.com (the "Site"), the LEAP App, and the coaching and facility services provided by Lakeview Women's Fitness Club LLC, a limited liability company organized under the laws of Illinois, doing business as LEAP — Lakeview East Athletics and Performance ("LEAP," "we," "us," or "our"). LEAP operates a coaching-led personal training and small-group strength facility at 1057 W Belmont Avenue, Chicago, IL 60657.

By accessing the Site, booking a Starting Point, becoming a LEAP member, or otherwise using our services, you agree to these Terms. If you do not agree, do not use the Site or our services.

1. Definitions

In these Terms:

"Member" means a person who has completed a Starting Point and holds an active LEAP membership.
"Prospect" means a person who has not yet purchased a Starting Point but is using the Site or communicating with LEAP about services.
"Starting Point" means the entry-level paid program (Personal Training Starting Point or Team Training Starting Point) that includes a LEAP Onboarding Session and an initial set of coached sessions.
"Onboarding Session" means the first coached session at LEAP, in which a coach assesses your movement, goals, history, and builds your initial training plan.
"Membership Agreement" means the in-person agreement and liability waiver signed before your first coached session, which contains additional terms specific to physical training at the LEAP facility.
"Services" means the coaching, programming, facility access, app access, and related services LEAP provides.

2. Eligibility

You must be at least 18 years old to purchase a Starting Point, hold a LEAP membership, or use coached services. By using the Site or our services, you represent that you are 18 or older and have the legal capacity to enter into a binding contract.

LEAP serves adult members of all genders. The legal entity name (Lakeview Women's Fitness Club LLC) reflects the company's history and does not restrict who can train at LEAP today.

3. Account and Registration

Some services require an account. Member accounts are created and managed through TeamUp, our member-management platform.

You agree to:

Provide accurate, current, and complete information during registration.
Keep your account information current.
Keep your account credentials confidential.
Notify LEAP promptly if you suspect your account has been compromised.
Be responsible for all activity under your account.

LEAP may suspend or terminate accounts that violate these Terms or that are used in a way that risks the safety of other members, staff, or the facility.

4. Description of Services

LEAP provides:

Personal Training — one-on-one coached strength training, programmed and led by a LEAP coach.
Team Training — small-group coached training, including Team Strength Sessions and Team Peak Performance Sessions.
Barbell Club — a structured 10-week barbell strength program focused on squat, bench press, and deadlift progression.
Starting Points — the entry path for new members, including an Onboarding Session and initial coached sessions.
Memberships — ongoing access to coaching and facility services, available in tiered packages (Silver, Gold, Platinum, Diamond, Crown, and Barbell Club add-ons).
The LEAP App — accessed through TeamUp, providing scheduling, programming, progress tracking, and communication with your coach.

The specific contents, pricing, and inclusions of each membership and program are described on the Site at the time of purchase. Pricing and program details may change; the version in effect at the time you purchase governs that purchase.

5. Booking, Payment, and Billing

5.1 Starting Point purchases

Starting Points are purchased through our scheduling and payment partner, TeamUp. The price displayed at the time of purchase is the price you will pay. Starting Point packages are non-transferable.

5.2 Membership rates and billing

LEAP offers two membership rate structures, each billed monthly:

Annual rate — the rate displayed on the LEAP website. This rate requires a 12-month commitment, is billed monthly in advance, and includes a complimentary Myzone heart-rate monitor (retail value $115) at no additional charge during your active annual term.
Month-to-month rate — 20% higher than the annual rate, no commitment, billed monthly in advance.

Both rate structures provide identical access to coaching and facility services within the membership tier you select. By selecting a membership, you authorize LEAP and TeamUp to charge your payment method on a recurring monthly basis until your membership ends as described in Section 6.

5.3 How LEAP membership access works — no makeup sessions, no carryover

LEAP membership is structured as monthly access to coaching services. When you select a membership tier, you are paying for access to that tier's coaching services for the current month. You are not purchasing individual sessions, session credits, or a session pack that you own and may use whenever you choose.

This is a fundamental term of every LEAP membership. By starting or continuing a membership, you acknowledge and agree:

Your membership tier defines the level of access you have each calendar month — for example, a tier that includes 8 Team Training sessions per month gives you the right to attend up to 8 Team Training sessions during that calendar month.
Sessions you do not attend, do not book, or are unable to attend within the calendar month are not stored, banked, transferred, credited, or carried over to any future month.
LEAP does not provide makeup sessions for any reason, including but not limited to travel, work travel, schedule conflicts, weather, holidays, illness, family obligations, forgetting to book, technical issues with the booking system, or any other circumstance — except as required by the Illinois Health Club Services Act (see Section 6.4).
You cannot accumulate sessions by skipping a month or paying for a higher tier than you intend to use. Each month is independent.
This monthly-access model is what allows LEAP to maintain coach availability, small-group session capacity, and consistent programming. It is the same access model used by premium coaching facilities and it is fundamental to how memberships are priced.

If you anticipate that a significant medical issue will prevent you from using your access for an extended period, see Section 7 (Membership Freezes). Travel, work travel, and routine schedule conflicts are not eligible for a freeze.

5.4 Annual term auto-renewal

Annual memberships automatically renew for another 12-month term at the then-current annual rate at the end of the initial 12-month period, unless you provide 30 days' written notice of non-renewal in advance of the renewal date as described in Section 6. We will send a renewal-notice email at least 30 days before each renewal date.

5.5 Late session cancellations and no-shows

Booked sessions (Personal Training, Team Strength, Team Peak Performance, Onboarding Sessions, and Starting Point sessions) require at least 24 hours' notice to cancel or reschedule without penalty. Late cancellations (less than 24 hours) and no-shows count as a used session for the month and are not eligible for makeup, refund, or credit. This applies regardless of the reason for the late cancellation or no-show.

5.6 Failed payments and late charges

If a recurring payment fails, we will attempt to reach you by email and through the TeamUp portal. If the payment is not resolved within 7 days, we may suspend your access to coached sessions and facility access until the payment issue is resolved.

Unpaid balances that remain outstanding for more than 30 days are subject to:

A late-payment surcharge of 30% of the outstanding balance, and
Referral to a third-party collections agency.

Repeated payment failures may result in termination of your membership.

5.7 Taxes

Prices are stated in U.S. dollars and may not include applicable sales or service taxes. Any taxes required by law will be added at the time of billing.

5.8 Refunds

All sales are final. LEAP does not provide refunds on Starting Points, memberships, Barbell Club enrollments, late-cancellation charges, or any other purchase, except where a refund is required by the Illinois Health Club Services Act, 815 ILCS 645 (see Section 6.4) or other applicable law.

If you cancel a Starting Point or any other purchase outside of the IHCSA exceptions, the purchase is non-transferable, non-refundable, and forfeited. LEAP may, in its sole discretion and as a courtesy, apply unused Starting Point sessions to a future LEAP service.

6. Cancellation

6.1 Notice required

To cancel any LEAP membership — annual or month-to-month — you must provide 30 days' written notice before your next billing date. Cancellations submitted with less than 30 days' notice will result in one final monthly charge after the request is received, after which the membership ends.

To submit a cancellation:

Email matt@leapchicago.com with the subject line "Cancellation," or
Submit a cancellation through the TeamUp member portal, or
Notify your coach in writing (email or signed note).

Verbal cancellations do not satisfy the written-notice requirement.

6.2 Cancellation of a month-to-month membership

A month-to-month member who provides 30 days' written notice will have one final monthly charge processed and the membership will end at the conclusion of that paid month. No back-pay or fees apply.

6.3 Cancellation of an annual membership before completion of the 12-month term

An annual member may cancel before completing the 12-month term. Because the annual rate is a discounted commitment rate, an annual member who cancels before completion is treated, retroactively, as having been on the month-to-month rate. The early-termination calculation is:

Early-termination amount = (annual rate × 1.20) × number of months used − total annual fees already paid

In addition, the annual member must repay the $115 Myzone heart-rate monitor fee (the monitor was provided complimentary on the condition of completion of the 12-month term).

The early-termination amount and Myzone repayment may be added to the member's final monthly charge or invoiced separately. Standard 30-day written-notice requirement applies.

6.4 Cancellation rights protected by Illinois law (Illinois Health Club Services Act)

Under the Illinois Health Club Services Act (815 ILCS 645), members have specific cancellation rights that override the early-termination terms in Section 6.3. These rights cannot be waived by contract. A member may cancel without paying the 20% differential, the $115 Myzone repayment, or any other early-termination charge in any of the following circumstances:

3-day cooling-off period. A new membership may be canceled in writing within 3 business days after the membership agreement is signed, for a full refund of any amount paid.
Death. Upon a member's death, the estate may cancel the membership and receive a pro-rata refund of any prepaid amounts attributable to the period after the death.
Permanent disability. A member who suffers a physical disability that the member's physician certifies will prevent the member from using LEAP's services for at least 6 months may cancel and receive a pro-rata refund of any prepaid amounts attributable to the period after the disability.
Relocation. A member who moves to a residence more than 25 miles from the LEAP facility at 1057 W Belmont Avenue and provides reasonable proof of relocation (utility bill, lease, or similar) may cancel and receive a pro-rata refund of any prepaid amounts attributable to the period after the relocation.

Cancellation under any of the above must be submitted in writing with supporting documentation (death certificate, physician's certification of disability, or proof of new address). LEAP will process IHCSA cancellations within 30 days of receiving documentation.

6.5 Rejoining

You may rejoin LEAP at any time after canceling. Rejoining members are not required to repeat a Starting Point unless 12 months have passed since their last active membership. Members who rejoin after canceling under Section 6.3 (early termination) may be required to settle any outstanding early-termination amount or Myzone repayment before rejoining.

7. Membership Freezes (Medical Only)

LEAP allows membership freezes only for significant medical reasons that prevent a member from training safely. Travel, work travel, schedule changes, and routine personal reasons are not eligible for a freeze. Examples of qualifying medical reasons include surgery requiring extended recovery, hospitalization, serious illness, complications during pregnancy, or an injury that prevents safe participation.

To request a medical freeze, contact your coach or email matt@leapchicago.com with a brief description of the medical reason and the expected duration. Approval is at LEAP's discretion based on the member's good-faith disclosure of the medical situation; LEAP does not require documentation but reserves the right to request it for unusually long freezes.

7.1 How freezes work at LEAP

LEAP's freeze policy is structured differently from a typical pause-billing freeze. During a medical freeze:

Monthly payments continue uninterrupted at the member's regular rate (annual or month-to-month).
The member's membership tier and any included sessions remain reserved.
The member does not lose their place in any standing class or session schedule.

At the end of the member's 12-month annual term (or, for month-to-month members, at a date determined by LEAP at the start of the freeze), LEAP applies an account credit equal to the value of the membership during the frozen period, calculated at the applicable rate (annual or month-to-month). This credit is applied to the member's next renewal billing.

7.2 Why LEAP structures freezes this way

Because LEAP runs a coaching-led system with limited capacity in each session, holding a member's spot during a medical absence has real cost. Continuing payments during the freeze keeps the member's spot reserved and the coaching schedule stable. The end-of-term credit returns the value of the frozen period to the member at renewal, so the member is not financially worse off for the freeze. The member's coach is also able to keep the member's programming, progress notes, and Personal Training file active and ready for return.

7.3 IHCSA-protected cancellation during a freeze

A medical freeze is not the same as cancellation. If a member's medical condition meets the 6-month-or-longer permanent-disability threshold under the Illinois Health Club Services Act (Section 6.4), the member may cancel under that statute rather than continuing payments through a freeze. Members in this situation should consult with LEAP and submit a physician's certification.

8. Code of Conduct

LEAP is a coaching-led training facility. Members and visitors are expected to:

Treat coaches, staff, other members, and visitors with respect.
Follow safety guidance from coaches at all times during coached sessions.
Use equipment as instructed and report any equipment issues to staff immediately.
Re-rack and clean up equipment after use.
Not film, photograph, or record other members or staff without their permission.
Not engage in discriminatory, harassing, threatening, or violent behavior of any kind.
Not attend coached sessions while under the influence of alcohol or recreational drugs that impair judgment or motor function.
Comply with all posted facility rules.

LEAP reserves the right to refuse service, end a session early, suspend access, or terminate a membership for conduct that violates this Code of Conduct or that creates a safety, legal, or reputational risk to LEAP, its staff, or other members. Refunds in cases of termination for misconduct are at LEAP's sole discretion and are generally not provided.

9. Health Disclosures and Acknowledgments

Strength training is a physical activity that carries inherent risks of injury. By engaging LEAP services, you acknowledge that:

You have disclosed material medical conditions, injuries, medications, and pregnancy status (if applicable) to LEAP through the PAR-Q (Physical Activity Readiness Questionnaire) and any subsequent communication with your coach.
You will inform your coach of any new injuries, medical conditions, surgeries, medications, or pregnancy that may affect your ability to train safely.
You understand that LEAP coaches are certified strength and conditioning professionals and not licensed medical providers, physical therapists, or registered dietitians. Coaching guidance is not medical advice.
If you have a medical condition that may affect your ability to exercise safely, you have consulted with a qualified medical provider before beginning training and have followed any medical guidance about exercise limitations.
You will stop and notify a coach immediately if you experience pain, dizziness, shortness of breath, or any symptom that concerns you during a session.

10. Membership Agreement and Liability Waiver

Before your first coached session, you will be asked to sign a separate Membership Agreement and Liability Waiver at the LEAP facility. That document contains additional terms specific to physical training, including assumption of risk, release of liability, and indemnification language. The Membership Agreement is a separate legal document and is incorporated into these Terms by reference. If there is a conflict between these Terms and the Membership Agreement on a topic specifically covered by the Membership Agreement, the Membership Agreement controls.

You may not engage in coached training at the LEAP facility until the Membership Agreement is signed.

11. Intellectual Property

11.1 LEAP content

The Site, the LEAP App, and all content on them — including text, graphics, logos, photographs, videos, programming methods, training systems, brand names ("LEAP," "Lakeview East Athletics and Performance," "Team Strength Sessions," "Team Peak Performance Sessions," "Starting Point," "Barbell Club"), and other materials — are owned by Lakeview Women's Fitness Club LLC or licensed to it and are protected by United States and international copyright, trademark, and other intellectual property laws.

You may view and use the Site for your personal, non-commercial purposes. You may not:

Copy, reproduce, distribute, or republish LEAP content without written permission.
Use LEAP's name, logos, or branding to imply endorsement or affiliation.
Use scraping, crawling, or automated tools to access the Site at scale.
Reverse-engineer the LEAP App or any LEAP-developed system.

11.2 Member-provided content

If you provide testimonials, photos, videos, reviews, or other content to LEAP — whether through the Site, by email, by social media tag, or in person — you grant LEAP a non-exclusive, royalty-free, worldwide license to use, reproduce, adapt, and display that content in connection with LEAP's marketing, social media, and operations. You can revoke this license for future use at any time by emailing matt@leapchicago.com; LEAP will stop using the content in new materials within a reasonable period (typically 30 days), but is not required to recall or destroy materials already published.

You represent that any content you provide is your own (or you have the rights to it) and does not violate the rights of any third party.

12. Third-Party Services

LEAP uses third-party services to deliver the Site and the member experience, including:

Wix Studio — site hosting and development platform.
TeamUp — member management, scheduling, payments, and the LEAP App.
Myzone — heart-rate and effort tracking (optional).
ActiveCampaign — marketing email and automation.
Google Analytics — site usage analytics.
Meta (Facebook and Instagram) — advertising and audience measurement when LEAP runs ad campaigns.

When you interact with these services through the Site or as a LEAP member, your use of those services is also governed by their respective terms and privacy policies. LEAP is not responsible for the practices of third-party services beyond the contracted scope of the services they provide to LEAP.

13. Disclaimers

THE SITE AND THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, LEAP DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY OF INFORMATION.

LEAP makes no guarantees regarding specific fitness results. Results from strength training depend on individual factors including effort, consistency, recovery, nutrition, sleep, genetics, age, training history, and adherence to coach guidance. Any examples of member progress on the Site are individual experiences and are not guarantees of similar outcomes for any other person.

LEAP does not guarantee that the Site or the LEAP App will be uninterrupted, error-free, or secure. Periodic downtime, maintenance, or third-party outages (e.g., Wix, TeamUp) may temporarily affect access.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, LEAP, ITS OWNERS, OFFICERS, EMPLOYEES, COACHES, AGENTS, AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES — INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR LOSS OF GOODWILL — ARISING FROM YOUR USE OF THE SITE OR THE SERVICES, EVEN IF LEAP HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

LEAP'S TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS, THE SITE, OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO LEAP IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

This Section does not limit liability that cannot be limited under applicable law (including liability for personal injury caused by gross negligence or willful misconduct, where applicable).

15. Indemnification

You agree to indemnify, defend, and hold harmless LEAP, its owners, officers, employees, coaches, agents, and contractors from any claim, demand, loss, liability, or expense (including reasonable attorneys' fees) arising from:

Your use of the Site or the Services.
Your violation of these Terms.
Your violation of any law or the rights of any third party.
Content you submit or provide to LEAP.

16. Dispute Resolution

16.1 Informal resolution first

If you have a dispute with LEAP, please contact us first at matt@leapchicago.com. Most disputes can be resolved quickly and amicably without formal proceedings. We commit to a good-faith effort to resolve disputes informally before either party initiates a formal proceeding.

16.2 Binding arbitration

If informal resolution does not succeed within 60 days, any dispute arising from or relating to these Terms, the Site, or the Services that cannot be resolved informally will be resolved by binding individual arbitration administered by JAMS in Chicago, Illinois, under JAMS' Streamlined Arbitration Rules and Procedures. The arbitrator's decision will be final and may be entered as a judgment in any court of competent jurisdiction.

16.3 Class action waiver

You and LEAP each waive the right to bring or participate in any class action, collective action, or representative proceeding. Disputes will be resolved on an individual basis only. If a court finds this waiver unenforceable for a particular claim, that claim (and only that claim) may proceed in court; the rest of this Section remains in force.

16.4 Exceptions to arbitration

Either party may bring a claim in small-claims court if the claim qualifies. Either party may also seek injunctive or equitable relief in court for intellectual property infringement or breach of confidentiality.

16.5 Opt-out of arbitration

You may opt out of the arbitration provisions in this Section 16 by sending written notice to matt@leapchicago.com within 30 days of first agreeing to these Terms. The notice must include your name, the email address associated with your account, and a clear statement that you opt out of arbitration. Opting out of arbitration does not affect any other provision of these Terms.

17. Governing Law and Venue

These Terms are governed by the laws of the State of Illinois, without regard to its conflicts-of-laws principles. Any dispute that is not subject to arbitration under Section 16 will be resolved in the state or federal courts located in Cook County, Illinois, and you consent to the personal jurisdiction of those courts.

18. Changes to these Terms

LEAP may update these Terms from time to time. The "Last updated" date at the top reflects the most recent revision. Substantive changes will be communicated through the Site (banner notice) or by email to active members at least 14 days before the changes take effect, except where a shorter notice period is required by law or operational necessity. Your continued use of the Site or the Services after the effective date constitutes acceptance of the updated Terms.

If you do not agree with a change, you may cancel your membership before the change takes effect under Section 6.

19. Termination

LEAP may terminate or suspend your access to the Site or the Services at any time, with or without notice, for conduct that violates these Terms or that creates a legal or safety risk. Sections that by their nature should survive termination — including Sections 11 (Intellectual Property), 13 (Disclaimers), 14 (Limitation of Liability), 15 (Indemnification), 16 (Dispute Resolution), 17 (Governing Law), and 20 (General) — will survive.

20. General

20.1 Entire agreement

These Terms, together with the Privacy Policy, the Accessibility Statement, and the in-person Membership Agreement and Liability Waiver, constitute the entire agreement between you and LEAP regarding your use of the Site and the Services and supersede any prior agreements or representations on the same subject matter.

20.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving its intent.

20.3 No waiver

Our failure to enforce any provision of these Terms is not a waiver of that provision. A waiver is valid only if made in writing.

20.4 Assignment

You may not assign these Terms or any rights under them. LEAP may assign these Terms in connection with a merger, acquisition, sale of assets, or similar transaction, on notice to you.

20.5 Force majeure

LEAP is not liable for delays or failures to perform caused by events beyond our reasonable control, including acts of God, public health emergencies, government action, utility failures, or third-party platform outages. We will use reasonable efforts to resume normal service as soon as practical and to minimize impact to members.

20.6 Notices

Notices to LEAP under these Terms must be sent to matt@leapchicago.com (with a copy by mail to 1057 W Belmont Avenue, Chicago, IL 60657). Notices to you may be sent to the email address on your account or posted on the Site.

21. Contact

If you have questions about these Terms or about your LEAP account or membership, contact:

Lakeview Women's Fitness Club LLC d/b/a LEAP — Lakeview East Athletics and Performance 1057 W Belmont Avenue Chicago, IL 60657 Email: matt@leapchicago.com Phone: (773) 360-8163